Shipping policy

DO YOU OFFER FREE SHIPPING ON ALL ORDERS?

Yes! We offer free standard shipping on all US orders through USPS or UPS for orders over $125.

WHEN WILL MY ORDER SHIP OUT?

Once your order is placed, our team works hard to fulfill and ship your items as quickly as possible, so you can enjoy your next BirdieBlue adventure as soon as possible! Orders are processed within 2-3 business days  (M-F, excluding Holidays) from the order date. We do not ship on Federal Holidays, so please expect additional processing time around these dates. Orders placed after 10am EST will be processed in the next 2-3 business days.

WHEN WILL I RECEIVE MY ORDER?

Transit times start from the date the order is shipped.

HOW DO I TRACK MY ORDER?

Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking on your order. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

We are so sorry to hear that your product did not arrive in perfect condition! For purchases made on www.shopbirdieblue.com, please email us at hello@shopebirdieblue.com a description of the issue along with pictures and we will be more than happy to assist you.

HOW DO I CHANGE OR CANCEL MY ORDER?

Once your order is placed, our team works hard to fulfill and ship your items as quickly as possible.

We are unable to change your order once it has been placed and is in the queue to be fulfilled and shipped.  You can contact our Customer Service team at hello@shopbirdieblue.com to cancel your order and submit a new order, but please note that it is possible that your order was already fulfilled and shipped.